Privacy Policy

Updated: 11/11/2024

Planco Town Planning (“Planco,” “we,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information across all our services and products, including our site-finding services, development consultation, feasibility assessments, and other related services.
By using our website, subscribing to our services, or engaging with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Information
• Contact Information: Name, phone number, email address, postal address, and other contact details.
• Identification Information: Details such as ABN/ACN, and other identifiers if required for our services.
1.2 Transactional Information
• Payment Information: Bank account details or payment card information (collected securely and only for billing purposes).
• Transaction History: Records of your interactions, transactions, and communications with Planco, including site-finding reports, consultations, and development applications.
1.3 Usage Information
• Website Activity: Information collected through cookies, web beacons, and other tracking technologies about your interactions with our website, including IP address, browser type, and usage data.
• Service Usage: Data related to your subscriptions and use of our services, including frequency of visits, preferred services, and feedback on our products.
1.4 Sensitive Information
In some cases, we may collect sensitive information, such as property ownership details, only if necessary for providing our services. We will only collect sensitive information with your explicit consent.

2 How We Use Your Information
We use your personal information to provide, improve, and manage our services. Specifically, we may use your information for the following purposes:
• Service Delivery: To deliver the services and products you request, including site recommendations, feasibility assessments, and development applications.
• Communication: To contact you regarding updates, promotions, service offerings, and customer support.
• Billing and Payments: To process transactions and send invoices or receipts for paid services.
• Personalization: To tailor our site-finding recommendations and consultations based on your preferences and needs.
• Marketing and Newsletters: To send you information about new services, promotions, and site-finding opportunities if you have subscribed to receive these communications. You can opt out at any time.
• Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, enforce agreements, and ensure site security and data integrity.

3 Disclosure of Your Information
We may share your personal information with third parties in the following situations:
• Service Providers: With third-party vendors who assist us in delivering our services, such as payment processors, cloud storage providers, or marketing platforms. These providers are obligated to protect your information.
• Business Transfers: If Planco is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• Legal Compliance: When required by law or legal processes, we may disclose your information to comply with applicable regulations, court orders, or government requests.
• With Your Consent: In any other cases where you have given explicit consent for information sharing.

4 Security of Your Information
We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Encryption: Secure encryption protocols for data storage and transmission, particularly for sensitive financial and personal data.
• Access Controls: Restricting access to personal information to authorized personnel only, who are trained in handling data securely.
• Regular Monitoring: Ongoing security audits, vulnerability assessments, and updates to ensure data security.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and personalize content. Cookies may collect information such as your IP address, browser type, and browsing preferences. You can adjust your browser settings to refuse cookies; however, some features of our site may not function properly without them.

6 Third-Party Links
Our website may contain links to third-party sites not operated by Planco. This Privacy Policy applies solely to information collected by Planco. We encourage you to review the privacy policies of any third-party sites you visit.

7 Accessing and Updating Your Information
You have the right to access, correct, or delete the personal information we hold about you, subject to certain exceptions. To request access or make updates to your information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

8 Marketing and Opt-Out
If you have subscribed to receive marketing or promotional emails from us, you can opt out at any time by clicking the “unsubscribe” link in the email or by contacting us directly. Opting out of marketing communications will not affect your subscription to our core services or transactional communications related to your account.

9 International Data Transfers
As we operate within Australia, your personal information is stored and processed within Australia. If data is transferred internationally (e.g., cloud storage), we ensure that adequate protections are in place to safeguard your information in compliance with applicable data protection laws.

10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. Your continued use of our services after any changes indicates your acceptance of the revised policy.

11 Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Planco Town Planning
Suite 6-10, Noosa Civic Commercial Precinct
28 Eenie Crk Road, Noosaville, 4566
Phone: 07 5430 6632
Email: info@planco.com.au